Shipping
Delivery of the Goods shall be made by the Company delivering the Goods to the address notified by the Customer. Alternatively, by prior arrangement, the Customer may collect the Goods from the Company’s premises at any time after the Company has notified the Customer that the Goods are ready for collection.
Any dates quoted for lead time of delivery of the Goods are approximate only and the Company shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice to the Customer.
Where the goods are to be delivered in instalments, each delivery shall constitute a separate Contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.
If the Customer fails to take delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Company’s fault) then, without prejudice to any other right available to the Company, the Company may store the Goods until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage.
All domestic and international deliveries are not time specific unless otherwise stated. Customers will be expected to accept deliveries being made anytime during the working week (Mon – Fri) between 8am – 8pm. Should a delivery fail on its first attempt to the Customer, then the Customer remains liable for any re-delivery charge or any fees related to the goods having to be returned to the Company.
Any query regarding delivery documentation and invoices shall be notified to the Company within seven (7) days of the date of invoice. If the Customer does not notify the Company accordingly the Customer shall be deemed to have accepted the sufficiency and accuracy of such delivery documentation and invoices.
The Company accepts no liability for delivery when the Customer requests deliveries to be made by specific or nominated agents.
Refunds
Refunds will only be given in full when returning faulty products. Returns will not be accepted on orders if the reason includes ordering an incorrect size, quantity, or colour.
There will be a handling charge of 10% of the invoice value if a return is agreed on any Goods, other than where the item is faulty or damaged in transit.